Terms and Conditions of meatpoint.io

Hello!

We have one dream — that our life companions live long and in full health. With this in mind, we founded our company and created the meatpoint.io website. Our goal is to make healthy nutrition, based on the latest scientific knowledge, more accessible than ever before — at a reasonable price and without compromising on quality. We believe that our pets' diet is above all an expression of care for their health, and only secondarily — an element of anyone's business. For all the animals loved by us and by you, we crossed the industry's "impassable" barriers, creating this scientifically precise yet easy-to-use fresh diet calculator.

That is enough by way of introduction — now it is time for formalities. First, our full registration details as seller and service provider: Piotr Knapik conducting business under the name "Piotr Knapik Impassable", ul. Augustiańska 19/18, 31-064 Kraków, VAT ID (NIP): PL6792713249.

Below you will find the Terms and Conditions, which contain information on, among other things, the rules governing the operation of the Website, how to place an order leading to the conclusion of an Agreement, details regarding the performance of the concluded Agreement, types of payment available on the Website, the procedure for withdrawing from an Agreement, and the complaints procedure.

If you have any comments, questions, or concerns, we are at your disposal at the e-mail address: support@meatpoint.io.

Best regards and happy recipes!

The meatpoint.io website team

Table of Contents

§ 1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

  1. Price – a value expressed in monetary units that the Buyer is obliged to pay to the Seller for a Product;
  2. Dietitian – a Buyer who holds the status of a verified dietitian (animal dietitian), entitled to commercially use the meatpoint.io dietary tools as part of their professional practice for the benefit of Keepers; the verification rules and detailed terms of use of the dietary tools are set out in the Terms and Conditions of meatpoint.io dietary tools;
  3. GPSR – Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and of the Council and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC;
  4. Discount Code – a unique code (string of characters) that may be used by the Buyer to reduce the Price;
  5. Consumer – a natural person concluding an Agreement with the Seller that is not directly related to their business or professional activity;
  6. User Account – a set of resources and permissions within the Website's IT system assigned to a specific Buyer;
  7. Buyer – a natural person, legal person, or organisational unit with legal capacity, in particular a Consumer or PNPK;
  8. License – the scope of rights granted to the Buyer defining the permitted field of exploitation of software available through the Website; the details of the License are described in § 4 of the Terms and Conditions;
  9. Newsletter – e-mail messages containing information about new products, promotions, or Products related to the Website;
  10. Keeper – a Buyer or third party who, through the Website, receives recipes or dietary consultations from a Dietitian concerning an animal in their care;
  11. Dietitian Link – a connection between a Keeper's User Account and a Dietitian's User Account, established with the consent of both parties, enabling the Dietitian to access data concerning the Keeper's animals and recipes, as well as to share new recipes with the Keeper through the Website;
  12. Supervisor Link – a connection between a Dietitian's User Account and a Supervisor's User Account, established with the consent of both parties, enabling the Supervisor to view the Dietitian's data and the data of all Keepers covered by Dietitian Links with that Dietitian;
  13. Product – a physical Product, Voucher, or Subscription;
  14. Entrepreneur with Consumer Rights (PNPK) – a natural person concluding an Agreement with the Seller that is directly related to their business activity, where the content of the Agreement indicates that it is not of a professional nature for that person, arising in particular from the subject of their business activity as made available under the provisions on the Central Register and Information on Economic Activity;
  15. Pre-sale — the process by which the Seller collects orders for Products that will be available for sale from a specified date, and concludes Agreements before the planned date of introduction of the Products for sale;
  16. Terms and Conditions – the terms and conditions of the meatpoint.io website, available at https://meatpoint.io/en/terms-and-conditions;
  17. Website – the website operating at https://meatpoint.io and its extensions;
  18. Seller – Piotr Knapik conducting business under the name "Piotr Knapik Impassable", ul. Augustiańska 19/18, 31-064 Kraków, VAT ID (NIP): PL6792713249;
  19. Subscription – a Product in the form of an access entitlement to specific functionalities of the Website, purchased for a specified period; a Subscription may be one-time or automatically renewable;
  20. Supervisor – an experienced Dietitian who supports another Dietitian in their professional work by providing expert consultations and overseeing complex cases; this role is analogous to that of a supervisor in the psychology/therapy profession;
  21. Product (physical goods) – a movable item offered by the Seller within the Shop, including PwDE;
  22. Product with Digital Elements (PwDE) – a Product offered by the Seller that contains Digital Content or a Digital Service without which the Product cannot function properly; Digital Content or Digital Services may be provided by the Seller or a third party;
  23. Outlet Product – a Product in respect of which the Buyer has been expressly informed that a specific characteristic of the Product deviates from the typical requirements of conformity with the Agreement, e.g. in terms of completeness, quality, functionality, etc.;
  24. Digital Content – data produced and delivered in digital form;
  25. User Content – any information submitted by the Buyer for the purpose of storage at the Buyer's request in the Website's IT system, or for publication on the Website, e.g. additional, voluntary information provided in the User Account, a comment or review of a Product, a question or notes under Digital Content, a post in a thematic group or support group related to Digital Content;
  26. Agreement – an agreement concluded between the Seller and the Buyer, the subject of which is the sale of Products, the delivery of Digital Content, or the provision of a Subscription;
  27. Electronic Services — any services provided electronically by the Seller to the Buyer through the Website;
  28. Voucher – a unique code (string of characters) that may be used by the Buyer to pay the Price or part of the Price;

§ 2. General Provisions

  1. The Seller provides Electronic Services and sells Products through the Website. The Buyer may purchase Products indicated on the pages of the Website or specified within a Pre-sale.
  2. The Website does not serve for the conclusion of Agreements between Buyers.
  3. These Terms and Conditions set out the rules and conditions for using the Website, as well as the rights and obligations of the Seller and the Buyers.
  4. The Seller has designated an electronic point of contact associated with the Website intended for direct communication with the authorities of Member States, the Commission, and the Digital Services Board: support@meatpoint.io. This same point of contact may be used by the Buyer for direct and prompt communication with the Seller. Communication may be conducted in Polish or English.
  1. The Seller provides the Buyer with Electronic Services related to the use of the Website, consisting of providing the Buyer with the ability to:
    1. browse the publicly available content of the Website;
    2. register a User Account and use the User Account;
    3. place an order and conclude an Agreement;
    4. subscribe to the Newsletter;
    5. submit User Content;
    6. add information about their animals and supplement sets in use;
    7. perform trial calculations of dietary recipes in which part of the recipe is hidden.
  2. Electronic Services are provided to the Buyer free of charge.
  3. The use of Electronic Services does not require the Buyer's computer hardware or software to meet any special technical requirements. The following are sufficient:
    1. access to the Internet,
    2. a standard, up-to-date operating system,
    3. a standard, up-to-date web browser with cookie support enabled,
    4. an active e-mail address.
  4. It is prohibited to provide unlawful content while using Electronic Services, in particular by sending such content through forms available on the Website.
  5. In order to ensure the Buyer's security and the transmission of data in connection with the use of the Website, the Seller takes technical and organisational measures appropriate to the degree of threat to the security of the Electronic Services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorised persons.
  6. The Seller takes measures to ensure the fully correct functioning of the Website. The Buyer should inform the Seller of any irregularities or interruptions in the functioning of the Website.
  7. Given that the Website constitutes an IT system managed by the Seller, the Seller may carry out technical and IT work aimed at developing the Website and providing Electronic Services at the highest possible level.
  8. As part of the development of the Website, the Seller may in particular:
    1. add new features and modify or remove existing features within the Website;
    2. introduce the Website on another type of device, e.g. mobile devices;
    3. make available an application related to the Website.

§ 4. Software License

  1. The use of tools offered on the Website, in particular the diet balancing calculator and other tools supporting the creation and analysis of recipes, is subject to the License. Unless otherwise indicated, the default License is limited to exclusive private (personal) use, excluding any commercial use. Prohibited use includes, among other things, sharing recipes generated on the Website with third parties, publishing such recipes (including free of charge, e.g. on social media, forums, blogs, or in an ebook), and sharing the results of the tools with third parties for purposes other than one's own private use.
  2. The use of certain Products may be subject to additional licensing terms. In such cases, acceptance of those terms is required during the purchase process.
  3. A commercial license enabling the use of the meatpoint.io dietary tools as part of professional practice is available for Dietitians. The detailed terms of such a license are set out in the Terms and Conditions of meatpoint.io dietary tools.
  4. The Seller reserves the right to verify the possession of appropriate education and/or active professional status in the case of Products aimed at specific professional groups.
  5. Without a separate written consent of the Seller, no permission is granted to conduct paid training using meatpoint.io tools, including training from which the organiser derives financial or image benefits (e.g. marketing events).

§ 5. Website Content

  1. The publicly available content of the Website includes content such as texts, photographs, graphics, audio recordings, and video.
  2. Browsing the publicly available content of the Website is possible anonymously, i.e. without providing personal data.
  3. The content of the Website is protected by copyright law.
  4. Details regarding intellectual property are described in § 29 of the Terms and Conditions.

§ 6. User Account

  1. Registration of a User Account requires completing and submitting the registration form available on the Website or expressing the will to register a User Account by ticking the appropriate checkbox in the order form.
  2. Registration of a User Account requires providing the personal data necessary for this purpose.
  3. The User Account is assigned to the e-mail address provided by the Buyer.
  4. The User Account stores information about the Buyer, including the history of orders placed by them on the Website.
  5. The Buyer may add additional, voluntary information to the User Account, such as a profile picture, website address, date of birth, and a short bio. This information constitutes User Content.
  6. The Buyer logs into the User Account using the e-mail address assigned to the User Account (login) and a password defined by the Buyer. The Buyer is obliged to secure access to the User Account against unauthorised access and, furthermore, is obliged not to share the login and password with any third parties.
  7. The Buyer may delete the User Account at any time. If the Buyer cannot find the appropriate option for this purpose after logging into the User Account, the Buyer should contact the Seller via e-mail.
  1. A Dietitian Link may be established in two ways:
    1. The Dietitian, when saving a recipe, provides the Keeper's e-mail address — the Keeper receives a notification and must accept the Dietitian Link in order to gain access to the recipe through the Website;
    2. One of the parties sends the other an invitation through the Website by providing their e-mail address — the Dietitian Link is established upon acceptance of the invitation.
  2. By establishing a Dietitian Link, the Keeper consents to sharing with the Dietitian and their Supervisors — through the Website — data concerning their animals, their recipes, and the history of consultations conducted within the Website.
  3. By establishing a Dietitian Link, the Dietitian consents to sharing their e-mail address with the Keeper.
  4. Both the Keeper and the Dietitian may terminate the Dietitian Link at any time through the settings of their User Account.
  5. A Keeper who has established a Dietitian Link with a Dietitian who has an activated public profile may leave a review of that Dietitian. This review constitutes User Content and is subject to the rules described in § 27 of the Terms and Conditions. The review may contain information about the duration of the Dietitian Link.

§ 8. Placing an Order and Concluding an Agreement

  1. The Buyer may place an order as a registered customer or as a guest.
  2. A registered customer is a Buyer who has a User Account on the Website.
  3. If the Buyer has a User Account on the Website, the Buyer should log in before placing an order. Logging in is also possible during the order placement process.
  4. All descriptions of Products available on the pages of the Website do not constitute an offer within the meaning of the relevant provisions of civil law, but rather an invitation to conclude an Agreement.
  5. Placing an order involves adding Products of interest to the Buyer to the cart and then completing the order form. In the form, it is necessary to provide the data required to fulfil the order. At the order placement stage, the payment method for the order is selected. A prerequisite for placing an order is acceptance of the Terms and Conditions, which the Buyer should have previously read. If the Buyer has any doubts regarding the Terms and Conditions, the Buyer may contact the Seller.
  6. In the case of Products that are Outlet Products, an additional condition for placing an order is ticking the checkbox confirming that the Buyer consents to the purchase of a non-full-value Product.
  7. In the order form, the Buyer must provide truthful personal data. The Buyer bears responsibility for providing false personal data. The Seller reserves the right to suspend the fulfilment of an order where the Buyer has provided false data or where the data gives rise to the Seller's reasonable doubts as to its correctness. In such a case, the Buyer will be informed by telephone or e-mail of the Seller's doubts. In such a situation, the Buyer has the right to clarify all circumstances related to the verification of the truthfulness of the data provided. If the Seller does not have data enabling them to contact the Buyer, the Seller will provide all explanations upon the Buyer's contact.
  8. The Buyer declares that all data provided by them in the order form is truthful, while the Seller is not obliged to verify its truthfulness and correctness, although the Seller has such a right in accordance with paragraph 7.
  9. The order placement process is completed by clicking the order finalisation button. Clicking the order finalisation button constitutes the Buyer's offer to purchase the selected Products from the Seller on the terms specified in the order form.
  10. Upon receipt of the order, the Seller, no later than within 7 days of receipt of the order, may:
    1. accept the Buyer's offer by accepting the order for fulfilment — in such a case, the Agreement is concluded upon delivery to the Buyer of a message confirming acceptance of the order for fulfilment,
    2. decline the Buyer's offer and cancel the order — in such a case, no Agreement is concluded, and all payments are refunded to the Buyer, provided that the Buyer made them at the order placement stage.

§ 9. Pre-sale

  1. The Seller may organise a Pre-sale in respect of certain types of Products, e.g. webinars.
  2. Products covered by the Pre-sale are clearly marked within the Website as Products available for Pre-sale. On the page of such Products, the Seller provides information on the date from which the Products will most likely be available and from which date the Products will most likely be delivered to Buyers.
  3. For the purposes of concluding Agreements within the Pre-sale, the provisions of § 8 shall apply accordingly.
  4. The Seller reserves the right to change the date referred to in paragraph 2, particularly as a result of delays in the delivery of the Product by third parties (e.g. manufacturers). The Seller will inform Buyers of any changes to dates related to the Pre-sale by posting information on the Website and sending an e-mail to the address provided by the Buyer.
  5. In the event that the sale of Products is not possible on the terms provided for in the Pre-sale (e.g. suppliers do not deliver the appropriate quantity or types of materials, the price of materials increases, etc.), the Seller will inform the Buyer of these circumstances.
  6. If a Buyer who is a Consumer or PNPK does not agree to the extension of the Product delivery deadline or a change in the terms of sale of the Product, they may cancel the purchase of the Product, and the Seller will refund all payments made by such Buyer within the Pre-sale.

§ 10. Price and Payments

  1. The available payment methods for an order are described on the Website page and are presented to the Buyer at the order placement stage.
  2. If the Buyer selected online payment when placing the order, after clicking the order finalisation button, they will be redirected to the payment gateway operated by an external payment operator to make payment for the order. If the Buyer selected bank transfer, after clicking the order finalisation button, they will be redirected to the Website page with the order confirmation and payment instructions. Payment for the order should be made within 24 hours of placing the order. After this period, the Seller may assume that the Buyer has decided not to purchase the Product and cancel the order.
  3. Electronic payments, including credit card payments, are handled by PayU S.A., PayPal (Europe) S.à r.l. et Cie, S.C.A., and Stripe Payments Europe, Ltd.
  4. If the Buyer requests an invoice, it is delivered to the Buyer electronically to the e-mail address assigned to the User Account.
  5. All Prices displayed on the pages of the Website are gross prices.
  6. The Seller is entitled to grant Buyers discounts, reductions, or other Price preferences at its own discretion, in particular as part of an organised promotional campaign. The details of promotional campaigns are set out in separate promotional campaign terms and conditions. The Buyer is not entitled to demand discounts, reductions, or other preferences that do not result from a promotional campaign.
  7. A Buyer who holds a Discount Code may use it when placing an order by entering the Discount Code in the designated field, in accordance with the instructions available on the order form page. The use of Discount Codes may be limited to specific Products or groups of Products, in accordance with the information provided upon the issuance of the given Discount Code. The ability to use a given Discount Code may be limited in time, in accordance with the information provided upon the issuance of the given Discount Code. Discount Codes may be issued under various circumstances, e.g. in exchange for subscribing to the Newsletter, as a prize in competitions organised by the Seller, as a gift for the Buyer, etc.
  8. In each case of informing about a reduction in Product Prices, the Seller, alongside the information about the reduced Price, also displays information about the lowest Price of the Product that was in effect in the 30 days prior to the introduction of the reduction. If a given Product has been offered for sale for a period shorter than 30 days, alongside the information about the reduced Price, the Seller also displays information about the lowest Price of the Product that was in effect from the date the Product was first offered for sale until the date the reduction was introduced.
  9. Prices may be expressed in Polish zloty (PLN) or euro (EUR). The currency in which the invoice will be issued and the charge will be made is presented to the Buyer each time at the order placement stage.

§ 11. Subscriptions

  1. The Website offers one-time and automatically renewable (recurring) Subscriptions.
  2. The purchase of a Subscription is made in accordance with the rules described in § 8 of the Terms and Conditions.
  3. The available Subscription periods and their prices are presented to the Buyer on the Website at the order placement stage.
  4. Automatically renewable payments are available only via PayPal or by credit card through PayU or Stripe. By selecting an automatically renewable Subscription, the Buyer consents to periodic charging of their bank account or credit card upon the expiry of each paid period, for the next identical Subscription period, according to the terms in effect on the date of renewal.
  5. In the event of a change in the Price of an automatically renewable Subscription, the Seller will inform the Buyer of the new Price at least 168 hours before the date of the next renewal.
  6. The Buyer may cancel automatic renewal of the Subscription at any time through the User Account settings in the "Subscriptions" section. Cancellation of automatic renewal means that the Subscription will not be extended after the expiry of the current paid period; the Buyer is not entitled to a proportional refund of the Price.
  7. The right to withdraw from an Agreement concerning a Subscription is described in § 15 of the Terms and Conditions.
  8. The Seller reserves the right to apply technical limits on the use of the Website in order to ensure the stability and security of the Website and to protect against abuse.

§ 12. Vouchers

  1. A Voucher may be in printed or digital form.
  2. A Voucher in printed form is delivered to the Buyer in the same manner as a physical Product.
  3. A Voucher in digital form is sent to the e-mail address provided by the Buyer in the order form.
  4. The Seller does not issue duplicates of destroyed or lost Vouchers delivered to the Buyer in printed form. However, upon presenting proof of purchase, the Buyer may request that the Voucher be sent in digital form.
  5. A Voucher has a specific gross nominal value indicated in the description of the Voucher on the Website.
  6. A Voucher may be used as a form of payment for an order placed by the Buyer by entering the code in the designated field, in accordance with the instructions available on the order form page, but it is not redeemable for cash, either in whole or in part.
  7. In the event that the amount payable for the order is lower than the value of the Voucher, the Seller does not refund the difference to the Buyer. In the event that the amount payable for the order exceeds the value of the Voucher, the Buyer pays the difference.
  8. The use of a Voucher may be limited to specific Products or groups of Products. Restrictions associated with the Voucher are always indicated in the description of the Voucher on the Website.
  9. A Voucher may only be used once.
  10. A Voucher may have an expiry date, after which the Voucher cannot be used. If the Voucher has an expiry date, it is indicated in the description of the Voucher on the Website. A Consumer or PNPK may request the Seller to refund in cash the value of an unused Voucher after its expiry date.
  11. In the event of withdrawal from an Agreement for which payment was made using a Voucher, the Seller is entitled to make the refund by delivering to the Buyer a Voucher with a value corresponding to the refunded amount. The Buyer is not entitled to demand a refund in cash.

§ 13. Fulfilment of Orders for Products

  1. Fulfilment of an order consists of assembling the ordered Products, packaging them for delivery to the Buyer, and dispatching the shipment to the Buyer in accordance with the delivery method selected by the Buyer.
  2. The cost of delivery of the Product is borne by the Buyer, unless otherwise indicated by the information presented to the Buyer on the Website.
  3. An order is deemed fulfilled upon dispatch of the shipment to the Buyer (entrusting the shipment to a carrier engaged in transport). In the case of delivery via a carrier, the Seller informs the Buyer of the preparation of the Product for shipping and the handover of the shipment to the carrier. The exact delivery date of the Product is determined by the carrier, unless the carrier allows the Buyer to specify the exact date and time of delivery. If the carrier provides such functionality, the Seller provides the Buyer with the data needed to track the transport of the Product, in particular a link to the carrier's website or the carrier's application.
  4. The Buyer is obliged to inspect the shipment in the time and manner customary for shipments of that kind. If the Buyer finds that loss or damage to the Products occurred during transport, the Buyer is obliged to take all actions necessary to establish the carrier's liability, e.g. by drawing up a damage report (Article 545 § 2 of the Civil Code).
  5. The order fulfilment time is indicated for each Product. Ordered Products should be delivered to the Consumer or PNPK within 30 days, unless a longer period has been expressly indicated by the Seller in the Product description. In such a case, by placing the order, the Buyer consents to the longer order fulfilment time resulting from the Product description.
  6. If the Buyer orders Products with different fulfilment times, the longest fulfilment time among all Products included in the order is binding on the Seller for the fulfilment of the entire order; however, the Seller may propose splitting the order into several separate shipments in order to speed up fulfilment for some of the Products.

§ 14. Subscribing to the Newsletter to Receive Digital Content

  1. The Seller may provide the opportunity to receive Digital Content described on the Website without the need to pay the Price, but in exchange for subscribing to the Newsletter.
  2. Subscribing to the Newsletter requires completing and submitting the form available on the Website.
  3. Subscribing to the Newsletter requires providing the personal data necessary for this purpose.
  4. If the Buyer subscribes to the Newsletter in order to receive Digital Content, subscribing to the Newsletter simultaneously leads to the conclusion of an Agreement for the delivery of Digital Content. However, the Buyer does not pay the Price for the delivery of Digital Content. The form of payment for the delivery of Digital Content in this case is the subscription to the Newsletter.
  5. Upon the conclusion of the Agreement for the delivery of Digital Content in the manner described above, the Buyer receives an e-mail at the provided e-mail address with instructions for downloading or obtaining access to the Digital Content paid for by subscribing to the Newsletter.
  6. The Buyer may unsubscribe from the Newsletter at any time. This does not affect the concluded Agreement for the delivery of Digital Content.
  7. If the Buyer is interested in Digital Content that is marked on the Website as available in exchange for subscribing to the Newsletter but does not wish to subscribe to the Newsletter, they may purchase such Digital Content by contacting the Seller individually.

§ 15. Withdrawal from the Agreement by a Consumer or PNPK Without Giving a Reason

  1. A Consumer or PNPK has the right to withdraw from an Agreement concluded through the Website, without giving a reason, within:
    1. 14 days from the date on which the Consumer or PNPK, or a third party indicated by the Consumer or PNPK other than the carrier, took possession of the Product. In the case where the Agreement covers multiple Products that are delivered separately, in batches, or in parts, the withdrawal period runs from the date of taking possession of the last Product, batch, or part;
    2. 14 days from the date of conclusion of the Agreement — in the case of Agreements other than a Product sale agreement.
  2. The right to withdraw from the Agreement does not apply to an Agreement:
    1. where the subject of the performance is a Product that is not prefabricated, manufactured to the Consumer's or PNPK's specification, or intended to satisfy their individualised needs;
    2. where the subject of the performance is a Product liable to deteriorate quickly or with a short shelf life;
    3. where the subject of the performance is a Product delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
    4. where the subject of the performance is Products which, after delivery, are by their nature inseparably combined with other items;
    5. where the subject of the performance is audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery.
  3. The right to withdraw from an Agreement for the delivery of Digital Content or the provision of a Subscription expires before the deadline referred to in paragraph 1, point 2, if the Consumer or PNPK gave prior express consent to the commencement of performance before that deadline and acknowledged that they would thereby lose the right to withdraw from the Agreement.
  4. To withdraw from the Agreement, the Consumer or PNPK must inform the Seller of their decision to withdraw from the Agreement by means of an unambiguous statement — for example, by a letter sent by post or e-mail.
  5. The Consumer or PNPK may use the model withdrawal form available at https://meatpoint.io/files/withdrawal-en.doc, but this is not mandatory.
  6. To meet the withdrawal deadline, it is sufficient for the Consumer or PNPK to send the information concerning the exercise of their right of withdrawal before the expiry of the withdrawal period.
  7. The Consumer or PNPK is obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it without undue delay, but no later than 14 days from the date on which they withdrew from the Agreement, unless the Seller has offered to collect the Product. To meet the deadline, it is sufficient to send the Product back before its expiry.
  8. The Consumer or PNPK bears the direct costs of returning the Product.
  9. In the event of withdrawal from the Agreement, the Seller refunds to the Consumer or PNPK all payments received from the Consumer or PNPK, including the costs of delivery of the Product (except for additional costs resulting from the Consumer's or PNPK's choice of a delivery method other than the least expensive standard delivery method offered at the time of placing the order), without undue delay and in any event no later than 14 days from the date on which the Seller was informed of the decision to exercise the right of withdrawal.
  10. The refund is made using the same means of payment as were used in the original transaction, unless the Consumer or PNPK has expressly agreed to a different arrangement. In any event, the Consumer or PNPK does not incur any fees as a result of such refund.
  11. If the Seller has not offered to collect the Product from the Consumer or PNPK, the Seller may withhold the refund until the Product has been received back or until the Consumer or PNPK has supplied evidence of having sent the Product back, whichever event occurs first.
  12. The Consumer or PNPK is liable for any diminished value of the Product resulting from handling it in a manner beyond what is necessary to establish the nature, characteristics, and functioning of the Product. The Seller is entitled to set off its claim against the Buyer on this account in accordance with Article 498 of the Civil Code and subsequent provisions.

§ 16. Warranty for Defects and Liability for Conformity of the Product with the Agreement

  1. The warranty for defects in Products, as referred to in the provisions of the Civil Code, is excluded in the case of Product sale Agreements concluded by Buyers other than a Consumer or PNPK.
  2. The provisions on liability for conformity of the Product with the Agreement, as contained in the Consumer Rights Act, shall apply to Product sale Agreements concluded by a Consumer or PNPK, subject to the provisions of the Terms and Conditions.
  3. The Seller is liable to the Consumer and PNPK for the conformity of the Product with the Agreement. Conformity of the Product with the Agreement is assessed in accordance with the provisions of the Consumer Rights Act.
  4. The Seller is liable for any lack of conformity of the Product with the Agreement existing at the time of its delivery and revealed within two years from that time, unless:
    1. the shelf life of the Product, as determined by the Seller, its legal predecessors, or persons acting on their behalf, is longer;
    2. the Agreement concerns an Outlet Product, where the Buyer expressly consented to the purchase of the Outlet Product.
  5. In the case of PwDE, the Seller is liable for any lack of conformity with the Agreement of the Digital Content or digital services supplied on a continuous basis, which occurred or was revealed during the period in which, under the Agreement, they were to be supplied, but for no less than two years from the time of delivery of the PwDE.

§ 17. Replacement or Repair of a Product Non-Conforming with the Agreement

  1. If the Product is non-conforming with the Agreement, the Consumer or PNPK may demand its repair or replacement.

  2. The Seller may:

    1. make a replacement when the Consumer or PNPK demands a repair, or
    2. make a repair when the Consumer or PNPK demands a replacement,

    if bringing the Product into conformity with the Agreement in the manner chosen by the Consumer or PNPK is impossible or would require excessive costs for the Seller.

  3. If both repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to replace or repair the Product in order to bring it into conformity with the Agreement.

  4. The Consumer or PNPK shall make the Product subject to repair or replacement available to the Seller, and the Seller shall collect it at its own expense. The costs of repair or replacement, including in particular postage, transport, labour, and material costs, are borne by the Seller.

  5. The Seller shall carry out the repair or replacement within a reasonable time, not exceeding 21 days, from the moment the Seller was informed by the Consumer or PNPK of the lack of conformity of the Product with the Agreement, and without excessive inconvenience to the Consumer or PNPK, taking into account the nature of the Product and the purpose for which the Consumer or PNPK acquired it.

§ 18. Price Reduction or Withdrawal from the Agreement in the Case of a Product Non-Conforming with the Agreement

  1. If the Product is non-conforming with the Agreement, the Consumer or PNPK may submit a declaration of Price reduction or withdrawal from the Agreement when:
    1. the Seller has refused to repair or replace the Product in accordance with § 17, paragraph 3;
    2. the Seller has failed to bring the Product into conformity with the Agreement;
    3. the lack of conformity of the Product with the Agreement persists despite the Seller's attempt to bring the Product into conformity with the Agreement;
    4. the lack of conformity of the Product with the Agreement is sufficiently significant to justify a Price reduction or withdrawal from the Agreement without first resorting to the remedies referred to in § 17, paragraph 1;
    5. it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Product into conformity with the Agreement within a reasonable time or without excessive inconvenience to the Consumer or PNPK.
  2. The reduced Price must be in such proportion to the Price resulting from the Agreement as the value of the Product non-conforming with the Agreement bears to the value of the Product conforming with the Agreement.
  3. The Seller shall refund to the Consumer or PNPK the amounts due as a result of the exercise of the right to a Price reduction without undue delay, and no later than within 14 days from the date of receipt of the Consumer's or PNPK's declaration of Price reduction.
  4. The Consumer or PNPK may not withdraw from the Agreement if the lack of conformity of the Product with the Agreement is insignificant. It is presumed that the lack of conformity of the Product with the Agreement is significant.
  5. If the lack of conformity with the Agreement concerns only some of the Products delivered under the Agreement, the Consumer or PNPK may withdraw from the Agreement only in respect of those Products, as well as in respect of other Products acquired by the Consumer or PNPK together with the Products non-conforming with the Agreement, if the Consumer or PNPK cannot reasonably be expected to agree to keep only the Products conforming with the Agreement.
  6. In the event of withdrawal from the Agreement, the Consumer or PNPK shall return the Product to the Seller without undue delay at the Seller's expense. The Seller shall refund the Price to the Consumer or PNPK without undue delay, and no later than within 14 days from the date of receipt of the Product or evidence of its having been sent back.
  7. The Seller shall make the refund of the Price using the same means of payment as used by the Consumer or PNPK, unless the Consumer or PNPK has expressly agreed to a different method of refund that does not involve any costs for them.

§ 19. Liability for Conformity of Digital Content with the Agreement

  1. The warranty for defects in Digital Content, as referred to in the provisions of the Civil Code, is excluded in the case of Agreements concluded by Buyers other than a Consumer or PNPK.
  2. The provisions on liability for conformity of Digital Content with the Agreement, as contained in the Consumer Rights Act, shall apply to Agreements concluded by a Consumer or PNPK, subject to the provisions of the Terms and Conditions.
  3. The Seller is liable to the Consumer and PNPK for the conformity of Digital Content with the Agreement. Conformity of Digital Content with the Agreement is assessed in accordance with the provisions of the Consumer Rights Act.
  4. The Seller is liable for any lack of conformity of Digital Content with the Agreement that existed at the time of its delivery and was revealed within two years from that time.

§ 20. Bringing Digital Content into Conformity with the Agreement

  1. If Digital Content is non-conforming with the Agreement, the Consumer or PNPK may demand that the Digital Content be brought into conformity with the Agreement.
  2. If bringing the Digital Content into conformity with the Agreement is impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Digital Content into conformity with the Agreement.
  3. The Seller shall bring the Digital Content into conformity with the Agreement within a reasonable time, not exceeding 21 days, from the moment the Seller was informed by the Consumer or PNPK of the lack of conformity of the Digital Content with the Agreement, and without excessive inconvenience to the Consumer or PNPK, taking into account the nature of the Digital Content and the purpose for which it is used.
  4. The costs of bringing Digital Content into conformity with the Agreement are borne by the Seller.

§ 21. GPSR and General Product Safety

  1. The Seller displays on the Website only such Products that comply with the requirements of GPSR or the relevant provisions of EU harmonisation legislation.
  2. In order to fulfil the information obligations provided for in Article 19 of GPSR, the Seller includes in the description of each Product such information as:
    1. the name or trade name or registered trademark of the manufacturer and the postal and electronic address at which the manufacturer can be contacted;
    2. where the manufacturer is not established in the Union — the name, postal and electronic address of the responsible person within the meaning of Article 16(1) of this Regulation or Article 4(1) of Regulation (EU) 2019/1020;
    3. information enabling the identification of the Product, including its image, type, and other product identifiers;
    4. any warnings or safety information that should be placed on the Product or on its packaging, or contained in an accompanying document.
  3. For the purposes of all matters related to Product safety, the Seller has designated an electronic point of contact: support@meatpoint.io. The Buyer may send any inquiries regarding Product safety to this e-mail address, as well as report to the Seller any incidents related to the Product. The Buyer may use a dedicated form prepared by the Seller for this purpose.
  4. In the event that a Product made available by the Seller on the market turns out to be a dangerous product within the meaning of GPSR, the Seller is entitled to take corrective measures in connection therewith, on its own behalf or on behalf of other economic operators in the supply chain. In particular, the Seller may contact the Buyer in order to recover the purchased Product or to provide appropriate declarations.
  5. A Buyer who has purchased a Product that is a dangerous product within the meaning of GPSR may be entitled to appropriate legal remedies provided for in the provisions of GPSR and other EU legislation.

§ 22. Submission of User Content

  1. Through the Website, the Buyer may submit User Content for the purpose of storage at the Buyer's request in the Website's IT system, or for publication on the Website.
  2. It is prohibited to submit User Content that:
    1. constitutes illegal content within the meaning of the Digital Services Act (DSA), or
    2. is non-compliant with the Terms and Conditions.
  3. User Content non-compliant with the Terms and Conditions means User Content that:
    1. violates the rules for publishing reviews set out in § 27 of the Terms and Conditions;
    2. is inconsistent with the subject matter of the content available on the Website;
    3. duplicates content previously published on the Website;
    4. contains links or other spam content;
    5. serves to conduct business competitive with the Seller, e.g. promoting competing websites;
    6. serves to conduct unauthorised advertising, promotional, or marketing activities, in particular by posting advertisements, selling, and promoting products, services, projects, and fundraising campaigns;
    7. serves to conduct activities prohibited by law, e.g. fraud attempts and extortion of funds from other Buyers;
    8. incites violence against any living beings, including animals, or condones such violence;
    9. promotes any fascist or other totalitarian state system;
    10. incites hatred on the grounds of gender, sexuality, nationality, ethnicity, race, religion, or irreligion, or condones such hatred;
    11. insults a group of people or individuals on account of their gender, sexuality, nationality, ethnicity, race, religion, or irreligion;
    12. contains chauvinistic or misogynistic content, as well as content bearing the hallmarks of gender discrimination;
    13. defames or insults any third party;
    14. infringes the personal rights of any third party;
    15. infringes the copyrights of any third party;
    16. contains vulgarities or other offensive content;
    17. incites dangerous behaviour or condones such behaviour;
    18. offends religious feelings;
    19. may cause discomfort to other Buyers, in particular through a lack of empathy or respect for other Buyers;
    20. violates the applicable legal order or good morals in a manner other than specified in points 1–19.
  4. If the Seller obtains credible information about the possibility of a criminal offence or misdemeanour being committed by the Buyer in connection with submitted User Content, the Seller is entitled and obliged to notify the appropriate law enforcement agencies or public authorities, as well as to provide them with data concerning the Buyer. The same applies where law enforcement agencies or public authorities request the Seller to disclose Buyer data, in particular for the purposes of pending civil or criminal proceedings.

§ 23. Moderation of User Content

  1. The Seller may verify User Content at any time. The Seller carries out verification in a non-arbitrary, objective, and diligent manner. At the same time, the Seller reserves that it is under no obligation to pre-check User Content, in particular through preventive checks (e.g. prior approval of User Content) or in any other form of User Content screening.
  2. If User Content is found to be non-compliant with the Terms and Conditions, the User Content may be blocked and made invisible to other Buyers, or removed from the Website.
  3. In the event of blocking or removal of User Content, the Seller shall promptly notify the Buyer who submitted the User Content subject to blocking or removal, providing justification for its decision.
  4. In the event of blocking or removal of User Content as non-compliant with the Terms and Conditions, the Buyer who posted that User Content may file an appeal in accordance with the rules described in § 26 of the Terms and Conditions.
  5. The Seller ensures that appeals concerning User Content will not be processed in an automated manner — the Seller's staff will be responsible for reviewing the validity of the blocking or removal of User Content.

§ 24. Reporting User Content

  1. Any person or entity may report to the Seller the presence on the Website of User Content that the person or entity considers to be illegal content within the meaning of the Digital Services Act (DSA).
  2. A report may be submitted:
    1. by e-mail to support@meatpoint.io;
    2. through the contact form posted on the Website;
    3. using the dedicated "Report a Violation" feature located next to the User Content.
  3. The report referred to in paragraph 1 must contain all elements required under the Digital Services Act (DSA), such as:
    1. a sufficiently substantiated explanation of the reasons why the person or entity alleges that the User Content is non-compliant with the Terms and Conditions;
    2. a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where applicable, additional information enabling the identification of the User Content, adapted to the type of User Content and the specific type of hosting service;
    3. the name and e-mail address of the person or entity making the report, except for reports concerning information considered to be related to one of the offences referred to in Articles 3–7 of Directive 2011/93/EU;
    4. a statement confirming the bona fide belief of the person or entity making the report that the information and allegations contained therein are accurate and complete.
  4. The Buyer may use the model report form available at (the Terms and Conditions will be supplemented with the form once User Content is publicly available on the Website; it is currently not).
  5. Upon receipt of the report referred to in paragraph 1, the Seller shall promptly acknowledge receipt of the report to the reporter — electronically, to the electronic address provided. If the report is incomplete or contains other errors, the Seller may ask the reporter to supplement or correct the report. If the reporter does not supplement or correct the report within 14 days of the Seller's request at the latest, the report shall be left without consideration.
  6. Verification of the User Content by the Seller shall take place no later than within 14 days from the date of receipt of a complete and correct report. The Seller carries out verification in a non-arbitrary, objective, and diligent manner. For the purposes of verifying User Content, the Seller may request additional information or documents from the reporter, e.g. confirming the possession of rights that the User Content under review potentially infringes.
  7. During the verification process, the Seller is entitled to block User Content in such a way that it becomes invisible to other Buyers.
  8. After completing the verification, the Seller may permanently block or remove User Content as violating the Terms and Conditions, or determine that the User Content does not violate the Terms and Conditions. If the User Content was previously blocked and, upon verification, it was found that the User Content does not violate the Terms and Conditions, the Seller shall promptly restore the User Content and notify the reporter, providing justification for its decision.
  9. In the event of blocking or removal of User Content, the Seller shall promptly notify both the reporter and the Buyer who posted the User Content subject to blocking or removal, providing justification for its decision.
  10. In the event of blocking or removal of User Content as non-compliant with the Terms and Conditions or refusal to block or remove User Content, the Buyer who posted that User Content, or the reporter, may file an appeal in accordance with the rules described in § 26 of the Terms and Conditions.
  11. The Seller ensures that any appeals concerning User Content will not be processed in an automated manner — the Seller's staff will be responsible for reviewing the validity of the blocking or removal of User Content.

§ 25. Sanctions for Impermissible User Content

  1. If the Buyer uses the Website in a manner non-compliant with the Terms and Conditions, by submitting any User Content that is contrary to the Terms and Conditions, the Seller may:
    1. block the User Account;
    2. permanently delete the User Account;
    3. suspend the Buyer's access to certain functionalities of the Website;
    4. permanently prevent the Buyer from using certain functionalities of the Website.
  2. The choice of measure referred to in paragraph 1 depends on the circumstances of the case and the gravity of the violation committed by the Buyer while using the Website. These actions remain independent of other actions the Seller may take in relation to User Content, such as blocking access to or permanently removing User Content.
  3. When selecting the measure referred to in paragraph 1, the Seller acts with due diligence, in an objective and proportionate manner, and with due regard for the rights and legitimate interests of all parties involved.
  4. The blocking of a User Account or the suspension of access to certain functionalities of the Website may last from 5 to 30 days. After the prescribed period, the Seller lifts the User Account block or restores access to the Website functionalities that were suspended.
  5. In the event that a measure referred to in paragraph 1 is applied, the Buyer against whom the measure was applied may file an appeal in accordance with the rules described in § 26 of the Terms and Conditions.
  6. The Seller ensures that any appeals concerning the application of a measure referred to in paragraph 1 will not be processed in an automated manner — the Seller's staff will be responsible for reviewing the validity of the application of the given measure.

§ 26. Appeals

  1. In the event that:

    1. the Seller has not blocked or removed User Content despite a report from another Buyer or a third party;
    2. User Content has been blocked or removed in a manner inconsistent with the provisions of the Terms and Conditions;
    3. the Seller has applied any sanctions against the Buyer in connection with User Content;

    — the Buyer who submitted the User Content, or the person who reported the User Content for verification, may file an appeal.

  2. Every decision of the Seller related to User Content must contain a justification enabling the filing of an appeal — except where the Seller receives an order related to User Content from a relevant law enforcement agency or public authority. The justification must meet the requirements of the Digital Services Act (DSA) and include such information as:

    1. an indication of whether the decision involves the removal of User Content, disabling access to it, demotion or restriction of the visibility of User Content, or the suspension or termination of monetary payments relating to such User Content, or the imposition of other measures referred to in the Terms and Conditions in relation to that User Content, and, where applicable, the territorial scope of the decision and its duration;
    2. the facts and circumstances on the basis of which the decision was taken, including, where applicable, information as to whether the decision was taken on the basis of a report made by another Buyer or a third party or on the basis of voluntary own-initiative investigations conducted by the Seller and, where strictly necessary, the identity of the reporter;
    3. where applicable, information on the use of automated means in taking the decision, including information as to whether the decision was taken in respect of User Content detected or identified using automated means;
    4. where the decision concerns potentially impermissible User Content, a reference to the legal basis or contractual basis on which the decision is based, and explanations as to the reasons why the User Content is considered impermissible on that basis;
    5. clear and user-friendly information on the possibilities for appeal available to the Buyer or the reporter.

  3. An appeal may be filed by sending the appeal:

    1. to the electronic address support@meatpoint.io;
    2. through the contact form;
    3. in writing, preferably by registered mail — to the Seller's registered office address.

  4. The appeal should contain:

    1. the full name (or business name) of the appellant;
    2. contact details;
    3. a detailed justification as to why, in the appellant's opinion, the Seller's decision was erroneous and should be changed.

  5. Upon receipt of the appeal, the Seller shall promptly acknowledge its receipt — electronically, to the electronic address provided.

  6. Appeals are reviewed within 14 days from the date of filing the appeal.

§ 27. Reviews

  1. The Seller provides the Buyer with the ability to publish a review of a Product on the Website.
  2. The ability to publish a review of a Product is available after the conclusion of an Agreement concerning the Product, which serves as a safeguard against the publication of reviews by Buyers who have not purchased the Product. Furthermore, it is prohibited for a Buyer who has purchased a Product but has not used it in a manner allowing the formulation of a reliable review to publish a review.
  3. The Buyer should formulate the review in a reliable, honest, and substantive manner, as far as possible using correct language and without the use of vulgarities and other words commonly considered offensive.
  4. A review published by the Buyer is a type of User Content. Accordingly, the Seller may moderate reviews in accordance with the rules set out in § 23 of the Terms and Conditions, and any person browsing the content of the Website may report a review that violates the rules of the Terms and Conditions in accordance with the rules set out in § 24 of the Terms and Conditions.
  5. The Seller may independently publish reviews of Products on the Website that have been collected in a manner other than through the publication of a review by the Buyer in accordance with the rules set out above.
  6. The Seller declares and warrants to the Buyer that the reviews of Products published by it, as referred to in paragraph 5, originate exclusively from Buyers who have used the Products in a manner allowing the reliable formulation of a review. For the purposes of collecting such reviews, the Seller contacts the Buyer who purchased the Product individually, requesting them to share a review intended for publication on the Website.
  7. Reviews referred to in paragraphs 5 and 6 are not a type of User Content, but any person browsing the content of the Website who finds that a given review violates the rules of the Terms and Conditions may report it for verification in accordance with the rules set out in § 24 of the Terms and Conditions.

§ 28. Personal Data and Cookies

  1. The controller of the Buyer's personal data is the Seller.
  2. The Website uses cookie technology.
  3. Details regarding personal data and cookies are described in the privacy policy available at https://meatpoint.io/en/privacy-policy.

§ 29. Intellectual Property Rights

  1. The Seller informs the Buyer that all content available on the pages of the Website, Digital Content, and elements of Products (e.g. graphic designs of labels) may constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, to which copyrights are held by the Seller or other entitled entities, as well as databases protected under the provisions on database protection.
  2. The Seller informs the Buyer that exploitation of content subject to copyright or use of databases by the Buyer without the consent of the Seller or another entitled entity, other than use within the scope of fair use, constitutes an infringement of intellectual property rights and may result in civil or criminal liability.
  3. The Seller may conclude a separate licensing agreement with the Buyer relating to the Buyer's use of content or databases belonging to the Seller (e.g. through the use of product photographs, the use of Product descriptions, etc.). In order to conclude such an agreement, the Buyer should approach the Seller with a proposal to enter into a licensing agreement, informing the Seller in particular of the purposes for which they intend to use the content or databases belonging to the Seller, and the expected duration of use. Upon receipt of such a proposal, the Seller will present an offer in accordance with its own licensing policy.

§ 30. Out-of-Court Methods of Handling Complaints and Pursuing Claims

  1. The Consumer has the option of using out-of-court methods of handling complaints and pursuing claims. The Consumer has, among others, the option of:
    1. applying to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded Agreement,
    2. applying to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Buyer and the Seller,
    3. obtaining the assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.
  2. More detailed information on out-of-court methods of handling complaints and pursuing claims can be found by the Consumer on the website http://polubowne.uokik.gov.pl.

§ 31. Complaints and Demands

  1. Every Buyer has the right to file a complaint regarding matters related to the functioning of the Website or the performance of the Agreement. In order to facilitate the Consumer's or PNPK's exercise of rights related to the Seller's liability for conformity of the Product or Digital Content with the Agreement, the Seller has prepared a model complaint form that the Consumer or PNPK may use. The form is available at https://prawakonsumenta.uokik.gov.pl/wzory-pism.
  2. Complaints should be submitted to the Seller at support@meatpoint.io.
  3. Buyer complaints will be processed on an ongoing basis, but no later than within 14 days from the date the Seller receives the complaint.
  4. The response to the complaint will be sent to the Buyer at the contact details provided by the Buyer when filing the complaint.
  5. If the Seller has not delivered Digital Content in accordance with the Agreement, the Buyer may file a complaint calling upon the Seller to deliver the Digital Content. If, despite this demand, the Seller does not deliver the Digital Content without undue delay or within an additional period agreed upon between the Parties, the Buyer may withdraw from the Agreement. The Buyer may withdraw from the Agreement without calling upon the Seller to deliver the Digital Content when:
    1. it is clearly apparent from the Seller's statement or from the circumstances that the Seller will not deliver the Digital Content;
    2. the Parties agreed, or it is clearly apparent from the circumstances of the conclusion of the Agreement, that the specific delivery deadline for the Digital Content was of essential importance to the Buyer, and the Seller failed to deliver it by that deadline.

§ 32. Final Provisions

  1. The Seller reserves the right to introduce and withdraw offers and promotions and to change Prices on the Website without prejudice to rights acquired by the Buyer, including in particular the terms of Agreements concluded before the change was made.
  2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons such as:
    1. a change in the conditions for delivering Products, Digital Content, or Electronic Services;
    2. the need to adapt the Terms and Conditions to changes in the law;
    3. the need to adapt the Terms and Conditions to a decision, judgment, or other ruling of a competent court or state authority;
    4. the need to fulfil a legal obligation incumbent upon the Seller;
    5. editorial changes.
  3. If the Seller holds the Buyer's electronic address, the Buyer will receive an e-mail with information about the change to the Terms and Conditions.
  4. The Terms and Conditions in force at the time of the conclusion of the Agreement shall apply to Product sale Agreements.
  5. The Terms and Conditions in force at the time of the conclusion of the Agreement shall apply to Agreements for the delivery of Digital Content.
  6. In the case of Electronic Services, if the Buyer does not accept a change to the Terms and Conditions, the Buyer may, without incurring any costs, cease using the Electronic Services, e.g. delete the User Account, unsubscribe from the Newsletter, stop browsing the publicly available content of the Website.
  7. Changes to the Terms and Conditions do not affect rights acquired by the Buyer before the date on which the change enters into force.
  8. Only the Polish language version of these Terms and Conditions is legally binding; any translations serve informational purposes only.
  9. Any disputes arising from Agreements concluded through the Website shall be resolved by the Polish common court having jurisdiction over the place of the Seller's permanent place of business. This provision does not apply to Consumers and PNPK, in whose case jurisdiction is determined according to general rules.
  10. These Terms and Conditions enter into force on 22 April 2026.
  11. All archived versions of the Terms and Conditions are available for download in .pdf format — links are provided below the Terms and Conditions.

Archived Versions of the Terms and Conditions